Digital transformation for established businesses
We help established businesses replace outdated, disconnected systems with modern, secure technology that works together. Every step is planned, priced and explained in plain English, and we look after everything once it's running.
SiteMinder
mews
try.be
SALTO
HikCentral
How we help
From the first review to day-to-day support, we plan, build, install and maintain it all. Technical terms are explained in brackets, so you always know exactly what you are buying.
We review how your business runs today, find what is holding you back, and give you a clear, costed plan to modernise. Then we help you deliver it, step by step, without disrupting your day-to-day work.
Software built around the way you already work, such as customer portals, internal tools and the links that let your systems share information. Built in stages you can see and test, then supported after launch.
One central system for sales, purchasing, stock, staff and finances, replacing the patchwork of spreadsheets and separate programs. Built around your processes, not a generic package.
See how your business is performing at a glance. Live, easy-to-read screens bring together figures from your accounts, tills and bookings, so decisions rest on facts, not guesswork.
A single, organised record of every customer and enquiry, so nothing slips through the cracks. We design it, set up HubSpot, connect it to your website, bookings and accounts, and train your team to use it with confidence.
Sales, payments, fees, bills and invoices flow into Xero automatically and match up with your bank, with no re-typing and no month-end scramble. Works with Revolut Business, Stripe and your tills.
Rosters, timesheets and clock-in times flow straight into payroll, with hours, tips and holiday pay calculated and recorded in your accounts for you. Fewer errors and less admin.
Know what you have, where it is and when to reorder. Stock levels stay up to date across your tills, online shop and suppliers, with low-stock alerts and automatic reorder requests.
Modern tills and card payment systems, set up or custom built, connected to your stock, online shop and accounts, so every sale is recorded once and reported correctly.
Let customers book rooms, tables, classes, treatments or rentals online at any time of day, with secure payment, automatic reminders and live availability that stays in step with your hotel or booking software.
Sell tickets online under your own brand, scan them at the door with a phone, control capacity, and have the money paid straight into your account.
We remove repetitive manual work by getting your systems to pass information to each other on their own: new enquiries, orders, guest messages, reports and approvals. Fully documented, and yours to keep.
Email, Teams, Word, Excel and cloud storage set up properly, with licences managed, accounts protected by two-step sign-in, data backed up, and a team on hand to manage users as your staff change.
Computers, networks, tills and card machines, plus Salto electronic door access and HikCentral security cameras, installed, set up and maintained by us so everything works together.
Targeted campaigns on Meta (Facebook and Instagram), planned, built and measured against real bookings and sales, so you can see exactly what your advertising spend delivers.
Social media posts, adverts, menus, signage and brand materials designed in Canva, in formats your own team can easily edit and reuse.
Meet the founder
Founder & CEO
I lead every Northwest Complete engagement myself, so the person who sets the standard is the person you deal with.
“You shouldn't need to understand the technology to benefit from it. My job is to understand it for you, and to make it work for your business.”
Where every project starts
€500fixed price
Before we recommend or build anything, we take a thorough look at how your technology works today. You receive a clear, jargon-free picture of what is working, what is at risk, and where time and money are being lost.
Every program and subscription you pay for, who uses it, and where you are paying twice.
Where information is typed in by hand more than once, and where connecting systems would save time.
Computers, tills, door access, cameras and the network that connects them.
Passwords and sign-ins, who has access to what, and whether your data is safely backed up.
What your technology costs each month, and where you could save.
We talk you through our findings in plain English, with a prioritised plan and costs.
Software we work with
Most businesses already pay for good software that simply does not work together. We set up, connect and extend the leading platforms, so you get far more from what you already have.
Email, Teams and Office, secured and backed up
Online accounting and bank matching
Hotel room distribution and online booking
Hotel management software
Business banking and payments
Secure online card payments
Online shops for WordPress websites
Websites and content
Online shops and tills
Facebook and Instagram advertising
Customer records and sales tracking
Spa and wellness booking
Automation between your systems
Design and brand materials
Electronic door access
Security camera management
How it works in practice
Everything is connected behind the scenes, so nobody has to type the same information twice.
How it works
Every project starts with a comprehensive audit of your systems: software, equipment, how information flows, security and costs. Fixed price, €500.
We explain what we found in plain English, then give you a fixed scope, timeline and price, so you know exactly what you are getting before anything starts.
We build and install in stages, testing each stage with you and keeping disruption to your daily operations to a minimum.
Once you are live, we look after maintenance, monitoring and updates. You always have one team to contact.
Why Northwest Complete
Many businesses juggle a web agency, an IT contractor, an accounting consultant and a marketing freelancer, and each one blames the other when something goes wrong. We take responsibility for all of it, so nothing falls between suppliers.
The software, data, accounts and automations we build for you belong to you. No lock-in.
Everything we build or install is designed to work with the rest of your systems.
Every engagement is led personally by our founder, Brían O'Dowd, from the first audit to final delivery.
We track hours saved, bookings won and returns on advertising, so you can see the difference.
Questions
Not necessarily. In most cases we connect and modernise what you already have first, and replace a system only when it genuinely holds you back. The systems audit shows you which is which.
Yes. We explain everything in plain English and never assume technical knowledge. You will always know what we are doing, why we are doing it and what it costs.
We plan every change to keep disruption to a minimum. We work in stages, test each stage with you, and avoid your busiest periods wherever we can.
Yes. We design for ease of use and show your team how each new system works, so they feel confident from day one.
Start with our €500 systems audit. It shows you what is working, what is at risk and where time and money are being lost. You then receive a prioritised plan with costs, and you decide what to do first.
Every engagement starts with the €500 systems audit. After that, we send a fixed quote for any work, so you know the cost before anything starts.
Security and backup are part of every project. We design systems so that card details are handled by regulated payment providers such as Stripe and Revolut, not stored on your own systems.
Yes. We offer monthly support plans covering software updates, monitoring of your automations, and maintenance of equipment such as door access and security cameras.
No. We work with retail, online shops, clubs, venues, clinics and professional services. Hospitality is a large part of our work because it involves so many connected systems.
We offer both one-off campaign builds and monthly management, including the designs and reporting tied to real sales.
Get in touch
Tell us a little about your business and what you would like to achieve. There is no need to know the technical details. We will reply within one working day.
